Get in Touch With Us
Got a question about one of the poker sites we cover, spotted something that needs updating, or just want to tell us how we're doing? This page explains how to reach the Best Poker Sites team and what happens once you do.
How to Reach Us
Email is the most reliable way to get in touch. We read every message that comes in and aim to respond within a couple of working days. Send your note to [email protected]
A quick line on what your message is about helps us route it to the right person and get back to you faster — whether that's a factual query, a technical issue with the site, or something else entirely.
What We Can Help With
- Site and bonus questions — If you want more detail on how a welcome bonus works, what a playthrough requirement means, or how our ratings for sites like Coinpoker or Bovada were reached, ask us.
- Corrections — Poker operators change their terms, payment options, and promotions regularly. If you notice something on buildingcarbon12.com that looks out of date — a bonus figure, a deposit method, a licensing detail — please tell us so we can check it.
- Content suggestions — If there's a poker format, payment method, or region-specific topic (like non-GamStop options — see our guide to trusted non-GamStop casinos in the UK) you'd like us to cover, we're open to suggestions.
- Partnership and editorial enquiries — If you represent a poker operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind. Any commercial relationship we enter into is disclosed clearly on the relevant pages, and it never determines how a site is ranked.
- Responsible gambling support — If you're worried about your own play or someone else's, you don't need to wait for a reply from us. The National Problem Gambling Helpline is available at 1-800-GAMBLER, and most regulated states also run their own self-exclusion and support programs. If you mention this in your message, we'll point you toward resources appropriate to your state.
What Happens After You Send a Message
A real person reads every email that reaches us — there's no automated reply standing in for a proper response. Our usual target is two working days, though it can run a little longer during busy stretches. We'll always follow up, even if the answer is simply that we need more time to check something.
Before You Get in Touch
A few things are worth knowing up front, since they come up often in messages we receive:
- We review and rank real-money poker sites and apps based on published information — traffic, game variety, bonus terms, payment options, and licensing — rather than on placement or payment from operators. Commission may be earned if you sign up through a link on this site, but that never buys a higher position.
- Bonus terms change. Any offer figure mentioned on our pages was accurate as of our last check, but always confirm current terms and wagering requirements directly with the operator before depositing.
- Every poker site we cover requires players to be 21 or older in most regulated states (18 in a few); we don't provide account support, verification help, or deposit and withdrawal troubleshooting for individual operators — that has to go through the site itself.
Playing Within Your Means
Poker is a game of skill mixed with variance, not a source of guaranteed income, and losing is always possible even for strong players. If gambling stops being enjoyable or starts affecting your finances, relationships, or wellbeing, help is available around the clock through 1-800-GAMBLER. We take messages on this topic seriously and will never encourage anyone to chase losses or gamble beyond what they can afford.
Thank you for taking the time to read this far. Whether it's a correction, a question, or just feedback on the site, we're glad to hear from you.